SAALTY
Refund & Return Policy
We want you to feel confident and cared for with every order.
This Refund & Return Policy explains how returns, replacements, and refunds are handled for purchases made through SAALTY. Please read it carefully before placing an order. [web:59][web:61]
1. Eligibility for Returns
You may request a return or replacement if:
- You received a damaged, leaked, or defective product.
- You received the wrong product or wrong quantity compared to your order.
- The product is expired or close to expiry at the time of delivery.
Due to the nature of personal care and wellness products, we do not accept returns for opened or used items unless they are defective, damaged, or incorrect. [web:59][web:64]
2. Return Window
All return or replacement requests must be raised within 7 days from the date of delivery.
Requests raised after this period may not be accepted, except in genuine cases of product defect or safety concerns, at our sole discretion. [web:59][web:64]
3. Condition of Returned Products
To be eligible for a return, please ensure that:
- The product is unused and unopened, except where the issue is damage, leakage, or manufacturing defect.
- The product is in its original packaging with all labels intact.
- You provide proof of purchase (order ID, invoice, or payment receipt).
4. Non-Returnable Items
The following are generally not eligible for return:
- Products that have been opened, used, or tampered with (unless defective or damaged).
- Items received more than 7 days ago, without prior communication.
- Free gifts, promotional items, or samples.
- Items purchased during special clearance sales marked “non-returnable”.
5. How to Raise a Return or Refund Request
To initiate a return, replacement, or refund, please contact our support team through:
- Email: +916238700208
- Phone / WhatsApp: +916238700208
- Or use the contact form on our Contact page with your Order ID and issue details.
We may request clear photos or videos of the product, packaging, and invoice to verify the issue. [web:59]
6. Refunds
Once your request is approved and, where applicable, the returned product is received and inspected, your refund will be processed.
Refunds are usually issued to the original mode of payment or as store credit, depending on the situation and your preference (where applicable). Processing time may take 5–7 working days after approval. [web:59][web:61]
7. Replacements
In cases of wrong product, damaged items, or genuine quality issues, we may offer a free replacement instead of a refund, subject to stock availability.
If a replacement is not possible, we will issue a refund as per this policy. [web:57][web:60]
8. Shipping Costs
For returns due to our error (wrong item, damage, or defect), return shipping charges will be borne by us or reimbursed as per prior confirmation.
For returns due to change of mind where accepted as an exception, shipping charges may be deducted from the refund amount. [web:59][web:64]
9. Order Cancellations
Orders can usually be cancelled only before they are packed or dispatched. Once shipped, cancellation may not be possible, and the order may need to follow the return process instead.
10. Policy Updates
SAALTY reserves the right to modify or update this Refund & Return Policy at any time. The latest version will always be available on this page.
If you have any questions about this policy, please reach out to us before placing your order.